Privacy Policy
Effective date: November 9, 2026
Clivus New England, Inc. (“Clivus New England,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, clivusne.com (the “Site”), how we use it, and the choices you have. By using the Site, you agree to the practices described here.
Information We Collect
Information you send us through our forms. The Site’s forms are delivered to our office by email. When you submit a form, we receive the information you type into it:
- Contact Us form: your name, company (if you provide it), phone number, email address, and your message.
- Lunch & Learn signup: your name and contact information so we can schedule your session.
- Project cost-estimate forms (Residential, Commercial, Public Facility, and Golf Course): your name and contact information, along with the project details you provide, such as the property type, location, and project description.
- Newsletter signup: your email address.
Information collected automatically. Like most websites, the Site uses Google Analytics, a service provided by Google, to help us understand how visitors use the Site. Google Analytics uses cookies and collects usage information such as the pages you visit, how long you stay, the type of device and browser you use, and your approximate location (for example, city or region). We do not use this information to identify individual visitors.
Server logs. Our web server automatically records standard technical information when you visit the Site, such as your IP address, browser type, the pages requested, and the date and time of your visit. These logs are used to operate and secure the Site.
How We Use Your Information
- To respond to your questions and messages;
- To prepare project cost estimates and discuss projects with you;
- To schedule Lunch & Learn sessions;
- To send our newsletter to those who sign up for it;
- To operate, maintain, and improve the Site.
We Do Not Sell Your Information
We do not sell your personal information. We share information only with the service providers who help us operate the Site and our email (such as our website hosting and email providers and Google Analytics), and only as needed for them to do that work, or when we are required to do so by law.
Cookies
The Site uses cookies through Google Analytics as described above. You can set your browser to refuse cookies or to alert you when cookies are being sent; if you do, the Site will still work, though some usage measurement will not. You can also opt out of Google Analytics by using Google’s opt-out tools.
How Long We Keep Information and How We Protect It
Form submissions are delivered to our office by email, and we keep them for as long as needed to respond to you and to maintain our project and business records. We use reasonable safeguards to protect the information we hold. No method of transmission over the internet or electronic storage is completely secure, however, so we cannot guarantee absolute security.
Your Choices
You may ask us what personal information we hold about you, and ask us to correct it or delete it. To stop receiving our newsletter, contact us and we will remove your email address. To make any of these requests, call us at 978.794.9400 or send us a message through the Contact Us page.
Children’s Privacy
The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date above.
Contact Us
Clivus New England, Inc.
P.O. Box 127
North Andover, MA 01845
Phone: 978.794.9400
Or send us a message through our Contact Us page.